Please keep in mind that all of our products are handmade and nearly 100% natural. There will be natural variation from product to product as a result of the handmade process and natural ingredients used.
We do not believe this natural variation affects the performance of the product. If you are however unhappy with a product received then please do get in touch at email@example.com so we can ensure your satisfaction.
Please note that we use a biodegradable paper wrap for makeup shade samples to avoid plastic waste. There can be minor oil loss from product to paper during transit, the shade of the product should however remain unchanged.
Returns or exchanges are accepted within 7 days of delivery only if the product is unopened and in original as-new condition. Returns or exchanges may incur shipping costs that are at the buyers expense. Please email firstname.lastname@example.org to arrange a return or exchange.
If the wrong product arrives from ordered or product arrives damaged. Photograph the product and send an email to email@example.com. We aim to replace an incorrect order or damaged item if it is reported within 3 days of delivery.
Lost in transit shipments may be refunded for the cost of the goods but not the shipping cost.
SEASON values your privacy. When placing an order with SEASON, your details, including personal and payment information, are never shared with anyone else. Your email address will not be shared with any third party.
SEASON was started to reduce plastic containers and wrapping in cosmetic products.
We ship in paper cardboard boxes with compostable and biodegradable potato starch filling. Our products come wrapped in paper with a paper leaflet. Containers are 100% recyclable glass and aluminium. Please dispose lid insert and product sticker into bin after use.